Refund policy

Calm Spaces – Return & Refund Policy

At Calm Spaces, we’re committed to providing practical, stylish, and high-quality organizers, storage solutions, and home essentials designed to create tidy, functional, and peaceful living spaces.

If something isn’t right with your order, we’ll work to resolve it simply, fairly, and transparently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period

  • The item is unused and in its original packaging

  • The item is in its original, resellable condition

  • The item is damaged, defective, incomplete, or incorrect

  • You can provide valid proof of purchase

🚫 Non-Refundable Items

We do not accept returns or refunds for:

  • Items that have been used, washed, installed, assembled, or altered after delivery

  • Items returned without their original packaging

  • Custom, personalized, or made-to-order products

  • Final-sale or clearance items

  • Products marked as non-returnable at checkout

  • Items damaged due to misuse or improper handling

  • Damage caused by excessive force, overloading, or incorrect installation

  • Damage caused by improper cleaning, storage, or maintenance

  • Items returned after the 14-day return period

📝 How to Request a Return

To request a return, please contact our customer support team through our Contact Us page.

Please provide:

  • Your order number

  • Your full name and contact information

  • The name of the affected product

  • A brief explanation of the issue

  • Clear photos or videos of the product

  • Photos of the original packaging and shipping label, where applicable

Please keep the item and its original packaging until our team has reviewed your request.

🔄 Return and Refund Process

1. Review and Approval

Our team will review your return request and may ask for additional information, photos, or videos where necessary.

We aim to respond to return requests within a reasonable timeframe.

Submitting a return request does not automatically guarantee approval.

2. Return Instructions

If your return request is approved, we will provide:

  • The return address

  • Packaging instructions

  • Shipping instructions

  • Any additional information required to complete the return

All returns must be approved before being shipped.

Products returned without prior approval may not be accepted or refunded.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility when:

  • The customer changes their mind

  • The wrong size, color, or product was selected

  • The product is no longer wanted

  • The return is not related to a product defect or fulfilment error

Calm Spaces will be responsible for reasonable return shipping costs when:

  • The item is defective

  • The item arrived damaged

  • The wrong item was delivered

  • The order arrived incomplete due to our error

Where applicable, we may provide a prepaid return label or reimburse approved return shipping costs.

Please do not send a return using an expensive or express shipping service without prior approval.

4. Return Inspection

Once the returned item is received, our team will inspect it to confirm that:

  • The correct product has been returned

  • The item is unused

  • The item is in its original condition

  • All parts, accessories, manuals, and packaging are included

  • The item meets the return eligibility requirements

We will notify you if the return has been approved or rejected.

5. Refund Issuance

Once your return has been received, inspected, and approved:

  • The refund will be issued to the original payment method

  • Refund processing normally takes 5–7 business days

  • Your bank or payment provider may require additional time to display the refunded amount

Refunds cannot normally be issued to a different card, bank account, or payment method.

📦 Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • Photos of the outer packaging

  • Photos of the shipping label

After reviewing the issue, we may offer:

  • A replacement

  • A full or partial refund

  • Store credit, where agreed

  • Replacement parts, where applicable

Please do not discard, use, assemble, or return the affected product before receiving instructions from our support team.

🔁 Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to approval and product availability.

If the replacement product has a different price:

  • You may be required to pay the price difference

  • Any eligible price difference may be refunded to the original payment method

Customers are normally responsible for exchange shipping costs unless the exchange is required because the original product was damaged, defective, or incorrect.

❌ Order Cancellation

Orders may be cancelled within 24 hours of being placed, provided they have not yet been processed or shipped.

To request a cancellation, please contact our support team as soon as possible with your order number.

If the cancellation request is made within the permitted cancellation period and before the order has been shipped, the order may be cancelled and refunded.

Orders cannot normally be cancelled after they have been dispatched. In this situation, the customer may need to wait for delivery and request a return under this policy.

Approved cancellation refunds will be issued to the original payment method and may take 5–7 business days to process.

💳 Original Shipping Fees

Original shipping charges are normally non-refundable.

Shipping fees may be refunded when:

  • The item was damaged or defective

  • The wrong item was delivered

  • The order could not be completed due to an error by Calm Spaces

  • Refund of the shipping fee is required under applicable consumer law

Priority, express, and other upgraded delivery charges may not be refundable unless the service was not provided as agreed.

⏳ Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Allow the provider’s stated processing period.

  4. Contact our support team if the refund is still not visible.

Please include your order number and refund approval details when contacting us.

📌 Important Notes

  • All returns must be approved in advance

  • Items must be returned in their original condition

  • Proof of purchase may be required

  • Customers should use a trackable shipping method for approved returns

  • Calm Spaces is not responsible for return parcels lost during transit

  • Returns showing signs of use, damage, alteration, assembly, or missing packaging may be rejected

  • Refunds may be reduced if an item is returned damaged or incomplete

  • Excessive, fraudulent, abusive, or suspicious return requests may be declined

  • This policy does not limit any mandatory consumer rights available under applicable law

💬 Need Help?

For questions regarding returns, exchanges, cancellations, or refunds, please visit our Contact Us page.

Our support team will help ensure your Calm Spaces shopping experience remains smooth, simple, and worry-free.